Contact management software reviews - what works best for you?

I have only been exposed to ACT! and Salesforce.com and there is no comparison - Salesforce wins hands down. We had constant problems with database corruption with ACT as well as on-going issues with the sync process which made Salesforce a great solution since it is cloud-based. The only issue we've had with Salesforce is that there is so much available in the software that it has been overwhelming to the sales staff. After nearly a year on the software, we've hired a consultant to come in and do some additional training as well as cleaning up and hiding some of the features that are not applicable to our business.

Hi Brenda,

Yes, I think we need something simple, without too many confusing features as well.

I think software designers sometimes confuse features with benefits and add a few too many features, when the real benefit is being able to use it and get somewhere.