How Do I Recover My Money?

Two approaches:
1. Target largest unpaid balances, set up meetings to recover. Make sure you can prove your paperwork is right. Talk to a manager, not a junior person. Be ready to offer a 10% discount to clear the debt.
2. Implement new rules - where those accounts use p-cards or credit cards, move them over to payment by card at time of pick up/delivery. No more purchases on account. P-card purchases save time for larger businesses AP departments.
3. Other bad paying accounts- no more credit. Next load they want cleaned will be cleaned only after they pay past due invoices. Hold their items until they pay. They may walk away, let them.

Remember, no point in keeping a customer that does not pay. If you have a 40% gross margin, then every $1000 in unpaid bills means you need to sell another $2500 to compensate for that unpaid bill.

Finally, hire someone to help you track slow payers and act on them quicker. Or make sure you find time every week to do this- every week!

Good luck