There is some concern that, if the whistle blower hotline is publicized on the company website, to vendors, customers, distributors, as well as employees, the company will find it difficult to deal with the large number of nuisance reports
Has anyone had experience with this?
I worked on a SOX engagement related to Tone at the Top implementation and worked directly with the Compliance Officer who has been assigned administration duties for the WhistleBlower Hotine. The CO was inside general counsel. At that time, the CO was responsible for deciding how to route the complaints.
Yes there are a lot of nuisance calls from employees, customers, and vendors, but that is what you want, you want people taking full advantage to report their experiences with your company employees so that you can take action for
The call center that you contract with should be providing the call log for review to whoever in your organization is assigned to monitor it. That way you don't have to deal with the calls directly. Ask if their system allows the caller to state what category they would like their information to be reported under, that way the report is stratified and makes review easier.
Of course no one will state they are making a nuisance call.
Best.
